Customer Service Hiring Event

Uline•Kenosha, WI

3d•Onsite

About The Position

Uline is seeking dedicated individuals for customer service roles at their upcoming hiring event. The company offers significant growth and earning potential, with impressive employee benefits, strong training, and development programs committed to long-term success. Uline is recognized on Forbes list of America's Best Large Employers and is North America's leading distributor of shipping, industrial, and packaging materials.

Requirements

High school diploma or equivalent.
Excellent problem-solving, listening and communication skills.
Prior customer service experience is a plus.
Must be proficient in English to follow verbal and written instructions and safety policies.
3+ years of customer service experience.
2+ years of experience in a leadership / supervisory role preferred.
Effective communication skills.
For Bilingual Spanish roles - must be fluent in verbal and written forms.
Bachelor's degree.
Strong track record of customer-focused service, teamwork and attention to detail.
Prior leadership / management experience is a plus.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Process customer orders, make product recommendations and handle account inquiries using world-class technology.
Be a product and solutions expert, answering product, pricing and shipping questions quickly and confidently.
Build business relationships with customers over phone, email and chat.
Understand customer needs and recommend Uline's best solutions.
Help customers navigate Uline's website and online ordering.
Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
Handle escalated customer issues and provide weekly support for customer interactions.
Master all aspects of customer service management through a comprehensive hands-on training program.
Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
Review department procedures and standards to identify areas for improvement.