DC Customer Service

Emser Tile • Houston, TX

1d • Hybrid

About The Position

The Customer Service role at the Central Distribution Center in Houston, TX is a full-time position focused on providing professional and courteous service to customers. The primary goal is to achieve 100% first call resolution and customer retention. This involves handling customer inquiries, researching and resolving issues, and updating customer account information using various computer systems. The role also includes setting up new accounts, explaining product differences, identifying customer needs, and communicating with appropriate offices when necessary. Maintaining strict confidentiality of customer account information is essential.

Requirements

• Minimum 2 years of experience providing operations, sales and customer service support in a sale, retail or distribution environment.
• Detail oriented and self-starter.
• Ability to maintain a professional work environment at all times.
• Excellent interpersonal communication skills.
• High school diploma, general education degree or equivalent.
• Ability to flex into the Warehouse as needed by Operations Team.
• Knowledge of relevant computer applications, i.e., Outlook, Excel, etc.

Nice To Haves

• Forklift experience a plus.
• Building and product knowledge a plus.

Responsibilities

• Answer general questions, provide education, and offer service to customers in a professional and courteous manner with 100% first call resolution and customer retention focus.
• Handle, research, and resolve phone inquiries/requests from customers.
• Use Microsoft Programs and client specific computer systems and databases to review accounts and update data with accurate information.
• Track and document customer contacts into customer relationship management applications and systems, to including typing clear and concise notes for each action taken.
• Obtain and verify information by phone or online, using professional and courteous phone techniques.
• Complete all follow-up work related to customer inquiries.
• Set up new accounts for customers, including helping to explain the differences in products, and identifying customer needs.
• When circumstances dictate, communicate with appropriate offices for follow up.
• Maintain strict confidentiality with customer account information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED