Customer Service

Hy-Vee•Iowa City, IA

2d•Onsite

About The Position

At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. This role is responsible for processing various customer transactions, including mail, Western Union orders, utility bills, cashing checks, and selling money orders and hunting/fishing licenses. A key aspect of this position is maintaining a positive company image by providing courteous, friendly, and efficient customer service. The role also involves assisting customers with product location, securing items, loading/unloading, and relaying customer suggestions. Additionally, the position requires answering the phone, working collaboratively with team members, and adhering to all company policies and guidelines.

Requirements

Ability to solve practical problems with a variety of variables and limited standardization.
Ability to interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials.
Ability to copy data from one record to another.
Ability to interview to obtain basic information.
Ability to guide people and provide basic direction.
High school or equivalent experience.
Over six months up to one year of similar or related work experience.
Ability to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.
Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.
Must be able to work Night & Weekend Shifts.

Responsibilities

Processing mail, Western Union orders, and utility bills.
Cashing checks and selling money orders.
Collecting dry cleaning orders for customers.
Maintaining a positive company image by providing courteous, friendly, and efficient customer service.
Learning customer names and addressing them by name whenever possible.
Assisting customers by escorting them to products, securing items, loading/unloading, and noting suggestions.
Answering the telephone promptly and providing friendly, helpful service.
Working with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Weighing postal packages, processing certified, express, UPS, registered, and insured mail.
Selling hunting and fishing licenses.
Breaking down and putting money in utility drawers.
Signing on/off postal department registers and turning them off.
Processing paid outs.
Sending faxes for customers.
Counting the days’ coupons.
Processing refunds for customers and department approved refunds.
Answering the store telephone using appropriate techniques.
Utilizing the intercom system for paging.
Removing trash in a timely manner.
Maintaining strict adherence to department and company guidelines related to personal hygiene and dress.
Adhering to company policies and individual store guidelines.
Reporting to work when scheduled and on time.
Signing on and off lottery machines.
Assisting customers with dry cleaning where applicable.
Assisting customers at the registers where necessary.
Selling and redeeming lottery tickets.
Processing bottle refunds.
Assisting in other areas of store as needed.
Performing other job related duties and special projects as required.