Customer Service & Wholesale Dealer Service Representative - Guy Harvey

Intradeco Apparel • Miami, FL

1d • Hybrid

About The Position

This position serves as the primary liaison between customers and the specialty store channel sales team. The ideal candidate is customer focused, highly organized, detail-oriented, a problem solver, and capable of managing multiple priorities in a fast-paced wholesale apparel environment. Experience in retail, wholesale distribution, or customer service environments is highly preferred.

Requirements

• 2+ years of experience in customer service, wholesale apparel, sales support, dealer services, or account coordination.
• Strong understanding of wholesale operations and customer relationship management, and working with specialty retail accounts.
• Experience handling contracts, pricing documentation, or dealer agreements.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• Exceptional written and verbal communication skills and strong problem-solving abilities.
• Customer first mentality
• Relationship builder
• Build trust and loyalty with dealers through responsiveness and professionalism
• Problem solving and conflict resolution
• Cross functional collaborator
• Attention to detail
• Excellent communication and follow through

Nice To Haves

• Bachelor’s degree preferred or equivalent industry experience.
• Experience with ERP and CRM (B2B) systems preferred.

Responsibilities

• Serve as the primary point of contact for wholesale specialty store accounts, independent sales representatives and internal sales leadership.
• Provide prompt, professional, and solutions-oriented support regarding orders, inventory availability, pricing, shipping status, returns, and claims.
• Run daily open order/allocation reports in SAP to ensure all orders are credit cleared and confirm fill rate and unit allocations.
• Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
• Build long-term relationships with dealers through exceptional communication and follow-through.
• Communicate updates regarding backorders, cancellations, substitutions, inventory changes and delivery timing.
• Maintain accurate account information, order history, and communication records.
• Support the sales team with account management, order entry, product availability, and dealer follow-up.
• Assist with pre-book orders, at-once inventory, and promotional initiatives- while ensuring accuracy and timely processing.
• Collaborate with sales representatives to support account growth initiatives and dealer retention.
• Provide sales reps with price sheet, product information and account documentation.
• Help identify opportunities to improve dealer experience and support account growth initiatives.
• Support onboarding of new wholesale accounts and vendor setup processes.
• Support sales growth through operational excellence and proactive account support.
• Review/monitor daily open order report to ensure any late or at-risk deliveries are handled promptly.
• Recommend replacement styles when items are cancelled, out of stock or unavailable upon order entry.
• Manage orders from receipt through fulfillment, ensuring pricing, terms, ship dates, credit approvals, quantities and account details are correct.
• Process seasonal batch contracts within the GTM required dates.
• Partner with OP Team to resolve order discrepancies, inventory shortages, allocation issues and shipping questions.
• B2B Customer/Data Maintenance accuracy.
• Partner with sourcing and production teams to communicate dealer needs, timelines, and product requirements.
• Assist with monitoring inventory availability, production status, and fulfillment schedules.
• Coordinate cross-functionally with logistics, sourcing, production, finance, and sales teams to ensure operational alignment.
• Help Identify process improvement opportunities to enhance customer satisfaction and operational efficiency.
• Maintain accuracy and efficiency across contracts, orders and dealer support functions.

Benefits

• Competitive Pay
• Comprehensive health and wellness programs and offerings
• Time away from work
• Growth and Development opportunities
• Financial planning and wellbeing programs and education
• Access to benefits, programs and education to help employees to protect income, pay for expenses and invest in the future
• Generous 401(k) match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level