Customer Service Representative - Dealer

Springs Window Fashions • Clinton Township, PA

4d • $16 - $18 • Onsite

About The Position

The Best Experience Company
Our tagline is “The Best Experience Company.” More than just a set of words, it represents the essence of who we are at Springs Window Fashions. As North America’s premier window covering company, we’re committed to creating the Best Experience for our associates, consumers and end users, business partners, and communities. We want you to join our team of passionate self-starters who believe the world is full of Best Experience opportunities. So, if you’re excited about the thought of a Best Experience career with a team focused on creating Best Experiences for all, we want to hear from you!
Our Team
At Springs Window Fashions, our friendly and talented customer service team consists of dedicated individuals motivated by their passion for service and providing the best experience for our customers and consumers.

Requirements

• High School Diploma required
• Good communication skills (written, oral, listening, approachable)
• Ability to build relationships with customers
• Good analytical skills
• Basic computer skills
• Multitasking skills
• Reliability
• Paid comprehensive training provided
• Product
• Systems
• Account
• All CS agents have an ongoing success coach to aide in understanding performance and career path opportunities for continued growth/advancement

Responsibilities

• Inbound Calls – no sales calls or cold calling
• Pre-Sales Assistance
• Answer questions about products from our catalogs and help screens
• Enter orders - sample swatches, quotes, new orders
• Post-Sales Assistance
• Status updates/order tracking
• Troubleshooting using available guides
• Enter orders – parts, repair, remakes
• Issue credits

Benefits

• 401K & matching
• Quarterly bonus/gainsharing opportunities
• Career path advancement opportunities
• Employee product discounts
• Employee Assistance Programs
• Holidays off
• Health
• Vision
• Dental
• Life Insurance
• Disability Insurance
• Health & Flexible Spending Accounts
• Paid Time Off
• Paid holidays
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED