Customer Service Warranty Rep II

Lennox International • West Columbia, SC

6d • $46,000 - $59,850 • Onsite

About The Position

This warranty representative evaluates and processes warranty claims, and also supports dealers and homeowners by phone and e-mail. The person in this position will refer highly unusual situations to a higher authority for review and reconciliation.

Requirements

• Requires a high school diploma or an equivalent combination of education and experience.
• Requires at least 2 years related experience.
• Excellent written and verbal communication skills.
• Requires a working knowledge of products and parts.
• Must have developing knowledge of warranty review processes.
• Ability to navigate SAP and other relevant applications.

Responsibilities

• Provide customer service for questions related to warranty and product registration.
• Provide technical support for online tools to track warranty claims and product registration.
• Review warranty claims.
• Resolve most non-standard warranty items independently.

Benefits

• tuition reimbursement
• medical insurance
• dental insurance
• vision insurance
• prescription drug coverage
• 401(k) retirement plan
• short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• life insurance
• long-term disability insurance
• 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 10 paid holidays
• 3 floating holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED