Customer Service Warranty Rep II

Lennox International • West Columbia, SC

15h

About The Position

This warranty representative evaluates and processes warranty claims, and also supports dealers and homeowners by phone and e-mail. The person in this position will refer highly unusual situations to a higher authority for review and reconciliation. Duties include, but are not limited to: Provide customer service for questions related to warranty and product registration. Provide technical support for online tools to track warranty claims and product registration. Review warranty claims. Resolve most non-standard warranty items independently.

Requirements

• High school diploma or an equivalent combination of education and experience.
• At least 2 years related experience.
• Excellent written and verbal communication skills.
• Working knowledge of products and parts.
• Developing knowledge of warranty review processes.
• Ability to navigate SAP and other relevant applications.

Responsibilities

• Evaluate and process warranty claims.
• Support dealers and homeowners by phone and e-mail.
• Refer highly unusual situations to a higher authority for review and reconciliation.
• Provide customer service for questions related to warranty and product registration.
• Provide technical support for online tools to track warranty claims and product registration.
• Review warranty claims.
• Resolve most non-standard warranty items independently.

Benefits

• tuition reimbursement
• medical, dental, and vision insurance
• prescription drug coverage
• 401(k) retirement plan
• short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• life and long-term disability insurance
• 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 10 paid holidays
• 3 floating holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED