Customer Service/Warehouse Associate - CT

Mohawk Industries, Inc.•Kansas City, KS

7d•Onsite

About The Position

Dal-Tile, a subsidiary of Mohawk Industries and the largest manufacturer of tile and natural stone in the United States, is seeking an exceptional Customer Service/Warehouse Associate to join their TEAM. This role provides a variety of support, including servicing walk-in customers, completing sales transactions, and handling material handling duties such as receiving, loading/unloading material, pulling/assembling customer orders, and conducting inventory checks. The position may involve daily use of forklift and/or crane equipment. The primary objective is to perform a variety of customer service/office administration and warehouse duties related to the operation of a Countertop location.

Requirements

HS diploma or equivalent experience
1+ years of customer service experience
1+ years of warehouse experience
Crane Forklift Experience is a plus
Organization skills
Math skills
Time management skills
Computer skills
Detail-oriented
Customer service skills
Safety-conscious

Nice To Haves

Crane Forklift Experience

Responsibilities

Waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
Addressing and resolving customer complaints (returns and order errors).
Processing payments and receipts, reconciliation of DSR’s and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file, and creates vendor orders.
Entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
Wait on customers and prepare sales slips.
Produces daily sales reports.
Pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor product, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts.
Receiving and unloading inbound material, processing inbound shipments, processing stock material, processing customer returns, and notifying management of damaged shipments for freight claims.
Operates crane forklift equipment.
Maintaining a clean and organized facility by sweeping, trash, restroom cleaning, and general office maintenance, etc.
Maintaining a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management.
Performing other related duties as required.