Customer Service Warehouse Associate

Ewing Outdoor Supply•Norman, OK

1d•$18 - $21•Onsite

About The Position

Ewing Outdoor Supply is seeking a Customer Service Professional to provide excellent customer service at their fast-growing landscape supply location in Oklahoma City. The ideal candidate must be at least 21 years old, able to lift 50-70 lbs, and perform in seasonal high heat conditions. Proficiency with the POS system, product identification, and delivering a top-level customer experience are essential. Ewing Outdoor Supply provides all necessary training and seeks a committed teammate with an interest in growth opportunities, a strong work ethic, and a great team fit. The company boasts a 104-year history and a strong family-owned culture.

Requirements

Must be 21 years old
Ability to lift 50-70 lbs
Perform in a seasonal high heat situation
Ability to learn the POS (point of sale) system
Ability to identify products
Extend a top level customer experience
Committed teammate with interest in growth opportunities
Can hustle and be a great team fit
Valid driver’s license
Good driving record with no traffic violations
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Basic math skills
Excellent communication skills, capable of building trusting relationships
Ability to perform in fast-paced environments
Excellent organizational and time management skills
Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head.
Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle.
Follow DOT regulations and safety standards

Nice To Haves

Bilingual (English/Spanish)
Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)
Proven work experience as a Customer Service Associate, Sales Associate, or similar role.
Knowledge of inventory stocking procedures
Prior Outdoor Supply Industry Experience

Responsibilities

Go the extra mile to engage customers
Greet and direct customers
Provide accurate information (e.g. product features, pricing and after-sales services)
Answer customers’ questions about specific products/services
Conduct price and feature comparisons to facilitate purchasing
Cross-sell products
Ensure racks are fully stocked
Manage returns of merchandise
Coordinate with your team to provide excellent customer service (especially during peak times)
Inform customers about discounts and special offers
Provide customer feedback to the Store Manager
Stay up-to-date with new products/services
Deliver a wide variety of items to different addresses and through different routes
Follow routes and time schedule
Load, unload, prepare, inspect and operate a delivery vehicle
Ask for feedback on provided services and resolve clients’ complaints
Inform customers about new products and services
Follow DOT regulations and safety standards
Prior Outdoor Supply Industry Experience
Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head.
Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle.
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Basic math skills
Be able to lift 50-70 pounds
Excellent communication skills, capable of building trusting relationships
Ability to perform in fast-paced environments
Valid driver’s license
Excellent organizational and time management skills
Good driving record with no traffic violations