Customer Service Warehouse Associate

Ewing Outdoor Supply•San Marcos, TX

8h•Onsite

About The Position

Ewing Outdoor Supply is seeking a customer service-oriented Warehouse Associate/Delivery Driver for its San Marcos, TX location. This role requires a passion for customer service and safety, with the ability to work efficiently in a fast-paced distribution warehouse. The position involves both delivery and warehouse responsibilities, including the ability to flex and lift 50-70 lbs. Additionally, the role will involve assisting at the sales counter, requiring the development of skill sets and product knowledge. Ewing Outdoor Supply is a family-owned company with over 103 years of experience in the green industry, emphasizing hard work, employee growth, and a fun work environment.

Requirements

Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Basic math skills
Be able to lift 50-70 pounds
Excellent communication skills, capable of building trusting relationships
Ability to perform in fast-paced environments
Valid driver’s license
Excellent organizational and time management skills
Good driving record with no traffic violations

Nice To Haves

Bilingual (English/Spanish)
Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)
Proven work experience as a Customer Service Associate, Sales Associate, or similar role.
Knowledge of inventory stocking procedures
Prior green industry and landscape experience

Responsibilities

Go the extra mile to engage customers
Greet and direct customers
Deliver a wide variety of items to different addresses and through different routes
Follow routes and time schedule
Load, unload, prepare, inspect and operate a delivery vehicle
Inform customers about new products and services
Follow DOT regulations and safety standards
Ensure racks are fully stocked
Coordinate with your team to provide excellent customer service (especially during peak times)
Provide accurate information (e.g. product features, pricing and after-sales services)
Answer customers’ questions about specific products/services
Conduct price and feature comparisons to facilitate purchasing
Cross-sell products
Provide customer feedback to the Store Manager
Stay up-to-date with new products/services