Customer Service Warehouse Associate

Ewing Outdoor SupplyBentonville, AR
Onsite

About The Position

Ewing Outdoor Supply is seeking a Warehouse Customer Associate to provide excellent customer service at their fast-growing landscape supply locations in Bentonville, AR. The role requires the ability to lift 50-70 lbs. and perform in seasonal high heat conditions. Proficiency in learning the POS (point of sale) system, identifying products, and delivering a top-level customer experience are essential. The company provides all necessary training and seeks a committed teammate with an interest in growth opportunities, who can hustle and be a great team fit. Ewing Outdoor Supply, with its 101-year history and family-owned culture, is looking for a high-level customer service professional to join their team.

Requirements

  • Ability to lift 50-70 lbs.
  • Perform in a seasonal high heat situation.
  • Ability to learn the POS (point of sale) system.
  • Ability to identify products.
  • Extend a top level customer experience.
  • Committed teammate with interest in growth opportunities.
  • Ability to hustle and be a great team fit.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Basic math skills.
  • Excellent communication skills, capable of building trusting relationships.
  • Ability to perform in fast-paced environments.
  • Valid driver’s license.
  • Excellent organizational and time management skills.
  • Good driving record with no traffic violations.

Nice To Haves

  • Bilingual (English/Spanish)
  • Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)
  • Proven work experience as a Customer Service Associate, Sales Associate, or similar role.
  • Knowledge of inventory stocking procedures

Responsibilities

  • Go the extra mile to engage customers
  • Greet and direct customers
  • Provide accurate information (e.g. product features, pricing and after-sales services)
  • Answer customers’ questions about specific products/services
  • Conduct price and feature comparisons to facilitate purchasing
  • Cross-sell products
  • Ensure racks are fully stocked
  • Manage returns of merchandise
  • Coordinate with your team to provide excellent customer service (especially during peak times)
  • Inform customers about discounts and special offers
  • Provide customer feedback to the Store Manager
  • Stay up-to-date with new products/services
  • Deliver a wide variety of items to different addresses and through different routes
  • Follow routes and time schedule
  • Load, unload, prepare, inspect and operate a delivery vehicle
  • Ask for feedback on provided services and resolve clients’ complaints
  • Inform customers about new products and services
  • Follow DOT regulations and safety standards
  • Prior Outdoor Supply Industry Experience
  • Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head.
  • Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Basic math skills
  • Be able to lift 50-70 pounds
  • Excellent communication skills, capable of building trusting relationships
  • Ability to perform in fast-paced environments
  • Valid driver’s license
  • Excellent organizational and time management skills
  • Good driving record with no traffic violations

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • Profit Sharing
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