Customer Service Warehouse Associate

Ewing Outdoor Supply•Bentonville, AR

1d•Onsite

About The Position

Ewing Outdoor Supply is seeking a Warehouse Customer Associate to provide excellent customer service at their fast-growing landscape supply locations in Bentonville, AR. The role requires the ability to lift 50-70 lbs. and perform in seasonal high heat conditions. Proficiency in learning the POS (point of sale) system, identifying products, and delivering a top-level customer experience are essential. The company provides all necessary training and seeks a committed teammate with an interest in growth opportunities, who can hustle and be a great team fit. Ewing Outdoor Supply, with its 101-year history and family-owned culture, is looking for a high-level customer service professional to join their team.

Requirements

Ability to lift 50-70 lbs.
Perform in a seasonal high heat situation.
Ability to learn the POS (point of sale) system.
Ability to identify products.
Extend a top level customer experience.
Committed teammate with interest in growth opportunities.
Ability to hustle and be a great team fit.
Customer orientation and ability to adapt/respond to different types of characters.
Ability to multi-task, prioritize, and manage time effectively.
Basic math skills.
Excellent communication skills, capable of building trusting relationships.
Ability to perform in fast-paced environments.
Valid driver’s license.
Excellent organizational and time management skills.
Good driving record with no traffic violations.

Nice To Haves

Bilingual (English/Spanish)
Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)
Proven work experience as a Customer Service Associate, Sales Associate, or similar role.
Knowledge of inventory stocking procedures

Responsibilities

Go the extra mile to engage customers
Greet and direct customers
Provide accurate information (e.g. product features, pricing and after-sales services)
Answer customers’ questions about specific products/services
Conduct price and feature comparisons to facilitate purchasing
Cross-sell products
Ensure racks are fully stocked
Manage returns of merchandise
Coordinate with your team to provide excellent customer service (especially during peak times)
Inform customers about discounts and special offers
Provide customer feedback to the Store Manager
Stay up-to-date with new products/services
Deliver a wide variety of items to different addresses and through different routes
Follow routes and time schedule
Load, unload, prepare, inspect and operate a delivery vehicle
Ask for feedback on provided services and resolve clients’ complaints
Inform customers about new products and services
Follow DOT regulations and safety standards
Prior Outdoor Supply Industry Experience
Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head.
Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle.
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Basic math skills
Be able to lift 50-70 pounds
Excellent communication skills, capable of building trusting relationships
Ability to perform in fast-paced environments
Valid driver’s license
Excellent organizational and time management skills
Good driving record with no traffic violations