Customer Service Warehouse Associate

Ewing Outdoor Supply•Crown Point, IN

3d•$18 - $20•Hybrid

About The Position

Ewing Outdoor Supply is a fourth-generation, family-owned wholesale landscape, irrigation, and outdoor supply company seeking dependable, customer-focused team members for its operations team. This role involves a variety of activities including customer service, warehouse operations, inventory support, local deliveries, and sales assistance. It is ideal for someone who enjoys being active, working both indoors and outdoors, and being part of a fast-paced, team-oriented environment. While prior industry experience is preferred, this hands-on role does not require it, as world-class training is provided.

Requirements

Customer orientation and ability to adapt/respond to different types of characters.
Ability to multi-task, prioritize, and manage time effectively.
Basic math skills.
Ability to lift 50-70 pounds.
Excellent communication skills, capable of building trusting relationships.
Ability to perform in fast-paced environments.
Valid driver’s license.
Excellent organizational and time management skills.
Good driving record with no traffic violations.

Nice To Haves

Bilingual (English/Spanish)
Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)
Proven work experience as a Customer Service Associate, Sales Associate, or similar role.
Knowledge of inventory stocking procedures.

Responsibilities

Engage customers by going the extra mile.
Greet and direct customers.
Deliver a wide variety of items to different addresses and through different routes.
Follow routes and time schedules.
Load, unload, prepare, inspect, and operate a delivery vehicle.
Inform customers about new products and services.
Follow DOT regulations and safety standards.
Ensure racks are fully stocked.
Coordinate with team members to provide excellent customer service, especially during peak times.
Provide accurate information regarding product features, pricing, and after-sales services.
Answer customer questions about specific products/services.
Conduct price and feature comparisons to facilitate purchasing.
Cross-sell products.
Provide customer feedback to the Store Manager.
Stay up-to-date with new products/services.