Customer Service/Warehouse Associate

Mohawk Industries•Louisville, TN

6h•Onsite

About The Position

Dal-Tile, a subsidiary of Mohawk Industries and the largest manufacturer of tile and natural stone in the United States, is seeking an exceptional Customer Service/Warehouse Associate to join their TEAM. This role provides a variety of support, including servicing walk-in customers, completing sales transactions, and performing material handling duties such as receiving, loading/unloading material, pulling/assembling customer orders, and conducting inventory checks. The position may involve daily use of forklift equipment. The primary objective is to perform a variety of customer service/office administration and warehouse duties related to the operation of a Sales Service Center.

Requirements

HS diploma or equivalent experience
3+ years of customer service experience
3+ years of warehouse experience
Organization
Math skills
Time management skills
Computer skills
Detail oriented
Customer service skills
Safety conscious

Responsibilities

Waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
Addressing and resolving customer complaints (returns and order errors).
Processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balancing the petty cash box, preparing various performance reports, updating the customer master file, and creating vendor orders.
Entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
Preparing sales slips and producing daily sales reports.
Pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor product, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts.
Receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
Operating forklift equipment.
Maintaining a clean and organized facility by sweeping, removing trash, cleaning, and performing general office maintenance.
Maintaining a safe working environment by obeying all safety rules and reporting all accidents, unsafe conditions, and acts to Management.
Performing other related duties as required.