Customer Service Trainee

BlueCross BlueShield of Tennessee • Chattanooga, TN

11d • Remote

About The Position

BCBST is looking for a dedicated Customer Service Representative to join our Senior Care Customer Service Department. In this role, you will provide vital support to Medicare-eligible members by assisting them with finding providers, resolving billing issues, obtaining prescriptions, and more. This position demands strong multitasking abilities, as you will need to type and talk simultaneously to document important information. Our ideal candidate brings experience in customer service, particularly within a medical office setting or working with the senior population. You’ll need to work independently, demonstrate patience, and possess strong problem-solving skills in a fast-paced environment. You will be a great match for this role if you have: A passion for assisting Medicare-eligible members Recent contract experience within the Senior Care Department Proven ability to work effectively in a remote environment Flexibility to work in rotating shifts from 8:00 AM EST to 9:00 PM EST, including some weekends and holidays A keen attention to detail and a commitment to delivering high-quality service While our headquarters are in Chattanooga, TN, this position is fully remote. However, you will have the option to occasionally work on campus if you prefer.

Requirements

• High School Diploma or equivalent
• 1 year - Experience in a customer service support role is required
• Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Exceptional time management skills
• Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment
• Independent, Sound decision-making and problem-solving skills
• If current employee with the company, must meet minimum performance expectations
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

Nice To Haves

• A passion for assisting Medicare-eligible members
• Recent contract experience within the Senior Care Department
• Proven ability to work effectively in a remote environment
• Flexibility to work in rotating shifts from 8:00 AM EST to 9:00 PM EST, including some weekends and holidays
• A keen attention to detail and a commitment to delivering high-quality service

Responsibilities

• Receiving, investigating and resolving all customer inquiries timely and accurately.
• Handling customer service inquiries and problems via the telephone.
• Ensuring all customer communication is clearly documented.
• Interact through various channels such as Chat, Phone, E-mail and TEAMS.
• Educating caller to ensure resolution is achieved on first contact.
• Must be able to pass required testing
• Participation and attendance are mandatory.
• This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
• Work overtime as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED