Customer Service Toll Free Line Operator
About The Position
This position is Remote in New York. If you are located within commutable distance to the office at 1561 Ulster Ave, 1st Floor, Lake Katrine, NY 12449, you will have the flexibility to work remotely as you take on some tough challenges. At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. This is a full-time position requiring 40 hours per week, Monday through Friday. Shift schedules will rotate between hours 7:50 a.m. to 4:20 p.m. EST and 8:30 a.m. to 5:00 p.m. EST. Occasional overtime may be required to meet business demands, and employees may also be scheduled to work on certain holidays. Additionally, employees have the option to complete overtime hours on weekends if desired. We offer 2 - 4 weeks of on-the-job training. The hours during training will be 8:00 am to 5:00 pm EST, Monday - Friday.
Requirements
- High School Diploma / GED OR equivalent working experience
- Must be 18 years of age OR older
- 1+ years of customer service experience in an office setting, call center setting or phone support role
- Experience with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Experience with Microsoft Excel (managing workbooks, entering and manipulating data in existing reports)
Nice To Haves
- Healthcare experience
Responsibilities
- Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs))
- Ask appropriate questions and listen actively to identify specific questions or issues
- Educate and redirect the callers to the correct prompts on the line
- Work various reports while on the phone line
- Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, member satisfaction and attendance
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
