CUSTOMER SERVICE TIER I

Mathis Home•Ontario, CA

9d•$18 - $26•Onsite

About The Position

This role involves providing timely and accurate information to customers regarding their requests and concerns. The Customer Service Tier I representative will assist customers, sales associates, and delivery drivers with purchases. Responsibilities include handling inbound calls and face-to-face interactions concerning warranties and returns, ordering parts for missing hardware, legs, finials, and upholstery/leather replacement panels. The position requires following up with the factory on outstanding service orders to provide status updates and working with a non-sellable report to resolve items awaiting parts. Collaboration with sales associates is key to meeting and exceeding customer service expectations. The role also demands the ability to organize and manage multiple priorities, maintain office appearance, and file daily invoices. Additional duties may be assigned by management.

Requirements

Ability to repetitively use arms, hands and fingers
Ability to communicate effectively with team members
Positive attitude when working with customers
Customer service experience preferred
Knowledge of employment and merchandise handling procedures

Responsibilities

Provide timely and accurate information to customers’ requests and concerns
Assist customers, sales, and delivery drivers with purchases
Handle inbound calls and face-to-face interactions regarding warranties and returns
Order all parts for missing hardware, legs, finials, upholstery/leather replacement panels
Follow up with the factory on outstanding service orders to update status
Work the non-sellable report to eliminate items waiting on parts
Partner with sales associates to meet and exceed customer service expectations
Organize and manage multiple priorities
Maintain the office appearance by keeping everything neat and clean
File the daily invoices