Customer Service Tier I

Mathis Home•Ontario, CA

8d•Onsite

About The Position

This role involves providing timely and accurate information to customers regarding their requests and concerns. The Customer Service Tier I representative will assist customers, sales associates, and delivery drivers with purchases. Responsibilities include handling inbound calls and face-to-face interactions concerning warranties and returns, ordering parts for missing items, and following up with the factory on outstanding service orders. The position also requires working with a non-sellable report to resolve items waiting on parts and partnering with sales associates to ensure customer expectations are met and exceeded. Maintaining office appearance and filing daily invoices are also part of the duties. The company promotes a drug-free work environment and is an Equal Opportunity Employer.

Requirements

Ability to repetitively use arms, hands and fingers
Ability to communicate effectively with team members
Positive attitude when working with customers
Knowledge of employment and merchandise handling procedures

Nice To Haves

Customer service experience preferred

Responsibilities

Provide timely and accurate information to customers’ requests and concerns
Assist customers, sales, and delivery drivers with purchases
Handle inbound calls and face-to-face interaction with customers regarding warranties and returns
Order all parts for missing hardware, legs, finials, upholstery/leather replacement panels
Follow up with the factory on outstanding service orders to update status
Work the non-sellable report to eliminate items waiting on parts
Partner with sales associates to meet and exceed customer service expectations
Maintain the office appearance by keeping everything neat and clean
File the daily invoices
Perform any other duties as directed by management