Customer Service Teller I

Opportunity Bank of Montana•Big Timber, MT

1d•Onsite

About The Position

Opportunity Bank of Montana offers excellent pay, great career paths, and one of the best benefit packages around. We cover the entire cost of health/dental for our regular employees working 20 hours or more a week in fact, about an additional $5/hour value by itself! More importantly, our employees say our culture is what sets us apart. We are a company with incredibly positive workplaces. As we grow, we remain committed to supporting our Montana communities. This position may work either full-time, 3/4 time, or 1/2 time Performs duties under general supervision.

Requirements

High school diploma or equivalent

Nice To Haves

Cash-handling experience

Responsibilities

Serve customers in person, through the drive-up window where applicable, and on the telephone in accordance with bank policies. All customers will be provided exceptional service.
Establish, retain, and deepen relationships with existing and new customers in the community to achieve branch sales goals and provide exceptional customer service by maintaining awareness of and information concerning available bank products and services.
Perform security and maintenance of proper cash requirements in teller drawers, adhere to authority limits, and balance teller drawer/cash with general oversight.
Exchange foreign currency, complete change orders, process mail and night drop with general oversight.
Respond to customer inquiries, resolve issues, and recognize cross sales opportunities. Educate customers on alternative channels to provide service. Elevate inquiries that cannot be answered to appropriate responsible party.
Perform banking services for customers including processing transactions accurately and efficiently to build rapport, customer confidence, and trust.
Adhere to all operational and security policies and procedures, including enforcing compliance and privacy policies maintained by the bank. Ensure dual control procedures are followed as required.
Manage risk in every transaction and detect fraudulent transactions to prevent losses. Report suspicious activity, follow CIP and BSA procedures. Prepare Currency Transaction Reports (CTR).
Complete all mandatory bank training. Participate in supplemental bank-coordinated educational programs and training courses to increase job and industry knowledge as time permits.
Perform additional duties including but not limited to, ordering checks, address changes, working daily reports, closing accounts, safe deposit box procedures, providing statements and copies as requested by customer etc.
Balance ATM Cash & ATM customer deposits.
Issue debit cards and troubleshoot basic debit card issues.
Perform routine business correspondence.