Customer Service Technician II

RED CAT HOLDINGS • South Salt Lake, UT

22h • Onsite

About The Position

Teal Drones is seeking a Customer Support Technician II who thrives in a dynamic environment and is passionate about solving technical challenges while delivering an excellent customer experience. The Customer Support Technician II serves as an independent contributor responsible for managing and resolving standard customer support cases. This role builds technical expertise across UAS platforms while contributing to documentation and process improvement.

Requirements

• 1–3 years of experience in technical support or related field
• Basic to intermediate troubleshooting and diagnostic skills
• Strong communication skills with ability to explain technical concepts
• Ability to manage multiple priorities independently
• Eagerness to learn and grow within a technical support career path

Nice To Haves

• Experience with CRM, ERP, or ticketing systems preferred
• Proficient with Microsoft Office; familiarity with Jira, CRM, or ERP systems is preferred but not required
• Part 107 certification or UAS experience is a plus

Responsibilities

• Independently troubleshoot and resolve moderately complex customer issues
• Develop working knowledge of Teal Drones UAS platforms and systems
• Assist with UAS testing and diagnostics
• Document support processes, SOPs, and knowledge base articles
• Collaborate with cross-functional teams to escalate and track issues
• Maintain accurate case records in CRM/ERP systems
• Identify recurring issues and provide feedback for improvement

Benefits

• Base pay
• generous annual equity package
• potential bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees