Customer Service Specialist (Accounting Technician II)
About The Position
Under general supervision, this position provides operational and financial support within Student Financial Services (SFIN), with primary responsibility for student account support, cashiering functions, and passport acceptance services. The position processes and reviews financial transactions, maintains accurate financial records, and provides guidance to students, faculty, staff, and campus departments regarding student financial services processes. This position serves as a Passport Acceptance Agent and is responsible for reviewing applications, accepting payments, maintaining compliance with U.S. Department of State regulations, and safeguarding sensitive and personally identifiable information. The incumbent operates with a high degree of accuracy, accountability, and customer service while applying independent judgment and established procedures to support daily financial operations. Agent must be US citizen.
Requirements
- Equivalent to three years of progressively responsible financial record-keeping experience; or any combination of education and experience which has provided the knowledge and abilities as described above.
- Applicants must be U.S. citizens or U.S. non-citizen nationals in accordance with 22 C.F.R. § 51.22(c)(1) due to passport acceptance responsibilities.
- Must have no federal, state, or local felony convictions.
- Cannot have misdemeanor convictions for crimes involving moral turpitude or breach of trust (e.g., embezzlement, identity theft, fraud, or dishonesty).
- Must not be currently on probation or parole.
- The chosen candidate will be required to submit fingerprints through Live Scan.
- Incumbent is responsible for the safety and security of Level 1 data.
Nice To Haves
- Experience working with a diverse population
Responsibilities
- Provides operational and financial support within Student Financial Services (SFIN).
- Handles student account support, cashiering functions, and passport acceptance services.
- Processes and reviews financial transactions.
- Maintains accurate financial records.
- Provides guidance to students, faculty, staff, and campus departments regarding student financial services processes.
- Serves as a Passport Acceptance Agent, reviewing applications, accepting payments, and maintaining compliance with U.S. Department of State regulations.
- Safeguards sensitive and personally identifiable information.
- Operates with a high degree of accuracy, accountability, and customer service.
- Applies independent judgment and established procedures to support daily financial operations.
Benefits
- Tuition fee waiver (if eligible)
- Sick leave
- Vacation
- Health insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
