Customer Service Technical Support Representative Nights - Remote CNX
Military Spouse Corporate Career Network
•Remote
About The Position
This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.
Requirements
- Familiarity with iOS and/or MacOS, or comparable technology is preferred
Responsibilities
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Be an amazing problem-solver
- Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables
- Offer additional products and/or services
- Deliver expert customer experiences…with a smile.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
