Customer Service Technical Rep

Eastman • Springfield, MA

2d • $72,000 - $99,000 • Onsite

About The Position

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.

Requirements

• Minimum bachelor’s degree in Engineering.
• 3-5 years of professional work experience in science related field
• Strong working knowledge of Microsoft Office especially Excel, Word, PowerPoint, mini-tab or comparable statistical software, solid works and Finite Element Analysis proficiency (knowledge in glass or structural engineering analysis a plus), and DOE experience.
• Demonstrated skills in technical problem solving.
• Ability to perform laminate cutting, pummel and process evaluation of samples returned from laminators
• HUD evaluation of sheet and windshields
• Customer focus, responsiveness and the ability to meter information flow based on need and audience.
• Excellent communications, presentation, planning, organizational, and project management skills.
• Ability to interact in a global environment
• Ability to work in committees, interpret regulatory documentation, publicly discuss and defend technical rationale.
• Ability to effectively interact with management, marketing, sales as well as technical and engineering personnel.
• Willingness to travel up to 20%.

Nice To Haves

• knowledge in glass or structural engineering analysis a plus

Responsibilities

• Maintain and contribute to an effective safety environment.
• Effective and timely response to technical product needs.
• Understand and influence of glazing standards and codes as related to laminated glass.
• Develop design of experiments, proficiently perform calculations through internal and external software, and coordinate data acquisition and communication from project conception through publication and presentation both internally and externally.
• Support Sales, Marketing, Technical Service, Market Development and Technology in the development and sale of high-performance interlayer products.
• Establish industry credibility, trust and approachability through SDO and industry participation.
• Interpretation and calculation of performance from design media (CAD, blueprints)
• Oversee equipment specification, set-up, modifications, engineering and maintenance.
• Develop testing procedures and tools to enhance accuracy and efficiency.
• Understand technical requirements for existing and emerging applications and translate to product testing, training, prototype evaluations and project specifications.
• Manage project budgets, timelines, resources, and communication, to enhance penetration and adoption of high-performance products while protecting the Saflex brand and upholding targeted value propositions.

Benefits

• Base pay plus performance-based incentive opportunities that let you share in our success.
• Comprehensive medical, prescription-drug, and dental coverage—paired with a Health Savings Account option to help you save tax-free dollars for care today or in the future.
• A robust menu of voluntary benefits—including vision, optional life, critical-illness protection, and more—so you can tailor coverage to fit your life.
• Holistic wellness support: financial-planning tools, family-building assistance (adoption, pregnancy, and fertility resources), parental leave, and confidential Employee Assistance Program counseling.
• 401(k) with a company match—plus an additional annual retirement contribution from Eastman to accelerate your long-term savings.
• Eleven paid holidays, one personal day, paid time off, and paid vacation to recharge, celebrate, or handle life’s moments.
• Access to mentorship, learning resources, and leadership programs that empower you to thrive in your current role and chart the next steps in your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level