Customer Service Tech Associate - Mansfield, OH

Startek • Mansfield, OH

10d • Onsite

About The Position

In this position, you will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution. You will end your day satisfied knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Your expert service will position Startek as the employer and provider of choice!

Requirements

• 18 years of age or older
• High School Diploma or GED
• Open availability, including 2nd or 3rd shift schedules.
• Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections.
• Excellent Communications skills
• Desire to actively engage and listen to your customers.
• Must be local to our Mansfield, Ohio facility for onsite work.
• Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution.
• Ability to learn new concepts quickly and efficiently and apply those learnings in real-time.
• Willing to participate in drug screening and background checks.

Responsibilities

• Provide customers with solutions and answer general customer service questions.
• Address service issues, billing inquiries, and product enhancement opportunities.
• Utilize troubleshooting skills to own customer interactions.
• Achieve one-call resolution for customer issues.
• Assist customers in a manner that reflects desired personal service standards.

Benefits

• Paid training and continuous development
• Promotion opportunities
• Medical, Dental and Vision benefits after 60 days of successful employment
• 401K and Stock plan participation
• Paid time off
• Employee perks and discounts with both national programs and community engagement programs
• Bi-weekly pay periods

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED