Customer Service Team Member

Fleet Farm Careers • Oconomowoc, WI

5d

About The Position

The Customer Service Team Member provides customers with a friendly, efficient checkout experience and handles exchanges, returns, and complaints. The role also supports Cashiers by helping with transactions, resolving discrepancies, and troubleshooting register and tender issues. Team Members are expected to engage customers, promote Fleet Farm initiatives, and help maintain a well-stocked, presentable assigned area.

Requirements

• Knowledge of basic cash-handling procedures, including simple math.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Provide customers with a quick and efficient checkout by operating the cash register and scanner, totaling purchases, and bagging merchandise.
• Handle customer exchanges, returns, and complaints effectively.
• Assist Cashiers with transactions, resolve discrepancies, and troubleshoot cash register and tender issues.
• Greet and engage customers in a friendly manner throughout each transaction.
• Process monetary transactions, including cash, checks, gift cards, and credit or debit cards.
• Offer the Extended Protection Policy for qualifying items.
• Communicate out-of-stock products at checkout lanes and front entrances to the Manager on Duty and/or merchandise teams.
• Remain knowledgeable about the store to answer customer questions.
• Restock items efficiently and accurately, and keep the assigned area presentable.
• Deliver an outstanding shopping experience and positively promote Fleet Farm’s customer loyalty program, credit card, and other company initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED