Customer Service - Highlands Sports Complex
About The Position
Highlands Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Triadelphia, WV. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Highlands Sports Complex is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC was awarded national and regional recognition as a Top Workplace in 2022 and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
Requirements
- Flexible work schedule (e.g., Week Days, Week Nights, Weekends, Holidays and long hours) and regular attendance necessary
- Must have reliable transportation
- Excellent communication skills, both verbal and written
- Ability to maintain focus in a high-volume, fast-paced environment
- Must have excellent computer skills and able to learn facility software
- Must have excellent guest service skills
- Must be detail-oriented and have outstanding organizational skills
- Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
- Must work well with others
- Must take personal initiative for the betterment of the team and venue
- Commitment to the safety and well-being of others
- Age 18 or older
Nice To Haves
- Have a basic understanding of sports
- Have a basic understanding of working with large amounts of money and being able to balance the register after each shift
Responsibilities
- Interacting and assisting guests as needed
- Assist with events from set up to take down
- Perform various tasks related to scheduled work area
- Operate and balance a cash drawer
- Resolve all guest concerns and complaints and/or direct to appropriate Manager
- Complete special projects, daily assignments and other duties as directed by management
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
