Customer Service - Highlands Sports Complex

The Sports Facilities Companies • Triadelphia, WV

2d • Onsite

About The Position

The Customer Service Team Member is expected to provide excellent guest service while working in various departments of the facility. This position involves guest services, food and beverage departments, and events.

Requirements

• Flexible work schedule (e.g., Week Days, Week Nights, Weekends, Holidays and long hours ) and regular attendance necessary
• Must have reliable transportation
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent computer skills and able to learn facility software
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
• Must work well with others
• Must take personal initiative for the betterment of the team and venue
• Commitment to the safety and well-being of others

Nice To Haves

• Have a basic understanding of sports
• Have a basic understanding of working with large amounts of money and being able to balance the register after each shift
• Age 18 or older

Responsibilities

• Interacting and assisting guests as needed
• Assist with events from set up to take down
• Perform various tasks related to scheduled work area
• Operate and balance a cash drawer
• Resolve all guest concerns and complaints and/or direct to appropriate Manager
• Complete special projects, daily assignments and other duties as directed by management

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed