Complex Customer Service Manager
About The Position
Responsible for providing overall direction and leadership to the customer support teams at multi-site. Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals. Act as a front-line decision maker, managing major and significant customer accounts; some having enterprise agreements. Provide significant process and/or product expertise and be a subject matter expert resource for other team members. Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.
Requirements
- High school diploma or GED
- Eight or more years of customer relations experience in the Corrugated Box Industry
- Builds Effective Teams
- Collaborates
- Customer focus
- Decision quality
- Directs Work
- Drives Engagement
- Ensures Accountability
- Manages conflict
Nice To Haves
- Bachelor’s degree in a related field or related experience and/or training; or equivalent combination of education and experience.
- Experience working in a manufacturing environment
- Computer data-entry experience
Responsibilities
- Provide overall direction and leadership to customer support teams at multi-site.
- Implement service and operations strategies to improve efficiency, profitability, and customer satisfaction.
- Provide team members with challenging work and developmental objectives.
- Share responsibility and accountability in the attainment of organizational goals.
- Act as a front-line decision maker, managing major and significant customer accounts, some with enterprise agreements.
- Provide significant process and/or product expertise and act as a subject matter expert resource for other team members.
- Handle receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.
Benefits
- Variable pay may provide additional opportunities for financial awards.
- Eligible to participate in IP’s annual incentive plan.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
