Customer Service Team Leader
Tesco•Newcastle, NE
•$38,000•Onsite
About The Position
We are looking for an experienced Customer Service Team Leader to join our Insurance and Money Services Team. We’re recruiting a motivated, organised individual who will be responsible for looking after a team whose primary responsibility will be to provide exceptional service to our customers to encourage the continued use of our products and services. This role is office-based in Newcastle.
Requirements
- Customer service & leadership experience.
- Experience of managing and coaching a successful team, with ability to give honest and constructive feedback.
- A proven track record of providing and driving excellent customer service.
- Evidence of supporting and developing self and others.
- Strong communication skills and customer focused.
- Excellent time management.
- Continuous improvement mindset; finding opportunities to drive improvement in processes & services.
- Completing risk assessment and quality measures.
- Ability to learn new systems and processes.
Responsibilities
- Taking care of c.12 colleagues to ensure they can be at their best to service our customer & committed to building a strong team and offering support and motivation.
- Motivating and developing colleagues based on their individual needs.
- Overseeing that the service to our customers is as we expect.
- Looking for opportunities to continually improve how we support colleagues and customers in what we do.
- Ensuring colleagues follow our policy and process – always meeting our quality expectations.
- Continually embedding and developing a positive culture across our teams.
- Reviewing and understanding more about what our customers’ needs and how we’re meeting these needs daily.
Benefits
- Colleague pension scheme
- Virtual GP Service for you and your family 365 days a year
- Performance related annual bonus
- Generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more
- Colleague Clubcard with a 10% discount that increase to 15% every payday, with a second card to share with someone else
- Enhanced maternity leave pay
- Shared parental leave policy
- Generous 8-week paid paternity leave
- Ongoing learning opportunities and award-winning training
- Buy as you Earn and Save as your Earn share schemes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
