Service Team Leader

ABB•Denver, CO

15h•$100,500 - $160,800•Remote

About The Position

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Service Manager Your role and responsibilities At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration combined with a focus on diversity, inclusion, and equal opportunities are key drivers in our aim to empower everyone to create sustainable solutions. In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols. ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. The work model for the role is: Remote #LI-Remote}, successful candidates will be located in Denver, CO, Cheyenne, WY, Des Moines, IA, or Fargo, ND. Combination of office work and field visits, with approximately 50-60% travel required.

Requirements

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field with 6+ years experience. Or Associates Degree in Electrical Theory with 8+ years of experience. Or High School diploma/GED with 10+ years of equivalent work/military experience.
Minimum of 5 years of experience in critical power systems, with at least 2 years of leadership qualities.
Strong technical knowledge of UPS, generators, PDUs, and batteries.
Proven ability to manage teams, projects, and client relationships effectively
Knowledge of industry standards (e.g., NFPA, ANSI, OSHA). Regulation and legal compliance. Technical support and services
Project Management; Project Execution\Operations Management
Quality Management. General Sales Practices; Marketing, Sales and Product Management\Customer Centricity
Must be legally authorized to work at ABB in the United States now and in the future without Visa sponsorship.

Nice To Haves

Certifications such as NETA, IEEE, or manufacturer-specific certifications
Experience in a mission-critical environment (e.g., data centers, hospitals, or industrial facilities)

Responsibilities

Creates, implements, and reviews field service operations strategy for designated area(s) based on the regional service business strategy.
Drives performance of field service activities by following up on Key Performance Indicators (KPIs) and driving corrective actions based on them. Monitor and manage service KPIs, including response times, resolution rates, and customer satisfaction.
Recruit, train, and mentor a team of field service technicians
Ensure all field activities comply with safety regulations, company policies, and manufacturer specifications.
Ensures customer focus, understanding of sense of urgency, and care in their own area of responsibility. Ensures customer retention by delivering superior customer service experience in field service activities.
Promotes continuous improvement in field service quality, ensuring first-time-right implementation.
Drives continuous improvement culture and the implementation of improvements to achieve service excellence in their own area of responsibility.

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.