Customer Service Team Lead - Bilingual

Uline • Kenosha, WI

5d • Onsite

About The Position

The Bilingual Customer Service Team Lead coaches and develops Bilingual Customer Service Representatives so they can deliver a fast, friendly, customer-focused experience. The role involves training employees, evaluating customer interactions, supporting representatives with escalated issues, and helping improve team efficiency and customer satisfaction. The position is based onsite at Uline’s Kenosha Branch in Kenosha, Wisconsin.

Requirements

• High school diploma or equivalent.
• At least 3 years of customer service experience.
• Effective communication skills.
• Fluent in English and Spanish, verbally and in writing.

Nice To Haves

• Bachelor’s degree.
• At least 2 years of experience in a leadership or supervisory role.

Responsibilities

• Coach and develop Bilingual Customer Service Representatives in product knowledge, policies and procedures, and performance metrics.
• Review phone, email, and other customer interactions to evaluate quality, track results, and provide coaching and performance reviews.
• Provide feedback to management on process improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates and company information and to provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Benefits

• Complete health insurance coverage.
• 401(k) with a 6% employer match starting on day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program covering professional continuing education.
• Employee Perks Café with affordable daily meal options from local restaurants.
• On-site fitness center and walking paths.
• Clean, modern facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED