Customer Service Team Lead - Onsite Denison, TX

ARstrat • Denison, TX

8h • Onsite

About The Position

GetixHealth is seeking a Customer Service Team Lead to oversee a high-performing team that supports healthcare clients with early-out account services, patient inquiries, and billing support. This role requires a strong communicator, a natural coach, and experience in healthcare or revenue cycle management. The ideal candidate will lead, grow, and make a difference daily by guiding patients, empowering teams, and leading with heart.

Requirements

• High school diploma or GED required
• 2–5 years of healthcare revenue cycle experience
• Proven experience working with multiple systems and databases in a fast-paced setting
• Excellent communication and leadership skills
• Strong attention to detail and compliance awareness
• Proficient in MS Office

Nice To Haves

• Additional education is a plus
• 2+ years in a lead or supervisory role
• EPIC experience strongly preferred

Responsibilities

• Lead and coach a customer service team to meet quality and productivity goals
• Support staff with system and telephony issues
• Monitor performance and conduct monthly 1:1s
• Resolve and escalate issues that affect operations or client satisfaction
• Ensure HIPAA and compliance adherence
• Partner with internal departments and clients to ensure top-tier service

Benefits

• Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
• Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
• 401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
• Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.
• Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED