Customer Service Team Lead- DC

Verida Inc • Washington, DC

15h • Onsite

About The Position

Assist the Supervisor in the call center operation in accordance with policies and procedures. Ensure smooth call center operation during shift.

Requirements

• Strong reading, writing, and arithmetic skills required.
• Computer literate with the ability to learn customer service software applications.
• Duties require professional verbal and written communication skills.
• Ability to type 30 wpm.
• Work requires willingness to work a flexible schedule including days, nights, holidays and weekends.

Responsibilities

• Monitor the operation in accordance with policies and procedures.
• Train and coach team members in conjunction with supervisor.
• Responsible for shift schedule to include, work station assignments/rotations with supervisor.
• Coordinate production startups, shutdowns, and changeovers with supervisor.
• Responsible to meet shift goals.
• Responsible for quality control.
• Make adjustments as necessary during shift to maintain compliance within specifications.
• Operate within standard operating procedures (SOPs).
• Communicate with Supervisor.
• Ensure a clean and safe work environment.
• Complete shift paperwork.
• Assist in assigned department as necessary.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED