Bilingual (English/Spanish) - Customer Service Tax Specialist

OCFO • Washington, DC

11d • Hybrid

About The Position

This position is located in the Office of the Chief Financial Officer (OCFO), Office of Tax and Revenue (OTR), Customer Service Administration (CSA). The incumbent assists individual, business, and real property taxpayers via face-to-face, e-mail, written correspondence, fax, chat, and telephone. The incumbent also analyzes, determines, and resolves tax processing problems and responds to taxpayer inquiries ranging from tax delinquency to providing general tax return preparation information. Performs other related duties as assigned.

Requirements

• A bachelor’s degree or two (2) years of general work experience performing related duties and responsibilities such as: providing prompt and courteous customer service to external and internal customers in a high-volume, fast-paced environment.
• Working knowledge of Microsoft Office suite (i.e., Outlook, Word, Excel).
• Good listening, multi-tasking, attention to detail and documentation skills.
• Excellent written and verbal communication skills in Spanish and English.
• Ability to fluently speak, write, and read in Spanish and English language.
• Must be flexible to work an 8-hour shift, Monday - Friday, between the hours of 7:00 a.m. to 7:00 p.m. (First 6 weeks of training hours are 8:30 a.m. to 5:00 p.m.).
• Experience performing duties related to investigating and resolving tax processing discrepancies.
• Experience assembling and reviewing tax transactions to make recommendations and account adjustments.
• Experience providing general information to taxpayers.

Responsibilities

• Assists individual, business, and real property taxpayers via face-to-face, e-mail, written correspondence, fax, chat, and telephone.
• Analyzes, determines, and resolves tax processing problems.
• Responds to taxpayer inquiries ranging from tax delinquency to providing general tax return preparation information.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level