Customer Service Support 2
Lam Research•Fremont, CA
•Hybrid
About The Position
Join Lam as a Customer Service Support professional, where you'll be a pivotal part of our commitment to delivering exceptional pre-sales and post-sales service. You'll support managing customer retention, resolving concerns, and tracking customer inquiries through enterprise systems. Acting as a liaison between customer and internal teams you’ll help to resolve inquiries, review warrant claims, and manage return materials authorization (RMA) processes. Your support ensures efficient service delivery and customer satisfaction, contributing to Lam's customer excellence.
Requirements
- Minimum of 1 - 2 years of related experience.
Responsibilities
- Managing customer retention
- Resolving concerns
- Tracking customer inquiries through enterprise systems
- Acting as a liaison between customer and internal teams
- Resolving inquiries
- Reviewing warrant claims
- Managing return materials authorization (RMA) processes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
