Customer Service Support Specialist - TS/SCI with Polygraph

General Dynamics Information Technology•Chantilly, VA

1d•$92,307 - $124,886•Onsite

About The Position

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
3+ years of related experience
TS/SCI with Polygraph clearance
US Citizenship Required

Nice To Haves

Demonstrated experience with the Sponsor’s IT security guidelines and policies
Demonstrated experience with the Sponsor’s procurement mechanisms and processes for hardware and software procurement orders
Demonstrated experience with basic knowledge of Project Management concepts and principles
Demonstrated experience with the ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written
Demonstrated experience with transferring data between different systems

Responsibilities

Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and Skype
Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies
Demonstrated experience with requirements management
Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment
Demonstrated experience with oral and written communication skill
Demonstrated experience with procurement mechanisms and processes for hardware and software procurement orders
Demonstrated experience with assessing and validating requirements for stand-alone tablets to include operations & maintenance and to keep system security plans up-to-date
Demonstrated experience with the Sponsor’s IT security guidelines and policies
Demonstrated experience with the Sponsor’s procurement mechanisms and processes for hardware and software procurement orders
Demonstrated experience with basic knowledge of Project Management concepts and principles
Demonstrated experience with the ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written
Demonstrated experience with transferring data between different systems

Benefits

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
variety of medical plan options, some with Health Savings Accounts
dental plan options
a vision plan
a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
full flex work weeks where possible
a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
short and long-term disability benefits
life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.