Field Technician - TS/SCI with Polygraph
About The Position
Performs a variety of technical tasks and provides site support. Modifies, moves, and installs a range of new equipment. Troubleshoots a variety of hardware and software problems and interconnectivity issues. Performs a variety of integrity testing and interviews customers to gather information about problems. Prepares and presents a variety of incident/performance reports to the customer and to the service delivery manager. Provides advice and a variety of onsite training for customer support personnel. May coach and review the work of less-experienced professionals. May serve as a team or task leader. (Not a people manager)
Requirements
- AA/AS (or equivalent experience), 4+ years of experience
- Security+ CE or another 8570 Cert
- PWS 9.1 cert
- Active TS/SCI must be able to obtain and maintain a polygraph
- US Citizenship Required
- Communication
- Customer Service
- Information Technology (IT)
Responsibilities
- Performs a variety of technical tasks and provides site support.
- Modifies, moves, and installs a range of new equipment.
- Troubleshoots a variety of hardware and software problems and interconnectivity issues.
- Performs a variety of integrity testing and interviews customers to gather information about problems.
- Prepares and presents a variety of incident/performance reports to the customer and to the service delivery manager.
- Provides advice and a variety of onsite training for customer support personnel.
- May coach and review the work of less-experienced professionals.
- May serve as a team or task leader.
Benefits
- Medical plan options
- Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan with company match
- Full flex work weeks where possible
- Variety of paid time off plans (vacation, sick, personal)
- Holidays
- Paid parental leave
- Military leave
- Bereavement leave
- Jury duty leave
- Short-term disability benefits
- Long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
