PT CUSTOMER SERVICE SUPPORT SPECIALIST
About The Position
The Customer Care Support Specialist — Part-Time provides flexible administrative assistance and service coordination that contributes to a consistent, high-quality Customer Experience. In partnership with the Customer Care team, this role includes customer communication, inquiry management, order follow-up, issue resolution, records maintenance, performance reporting, case tracking, and cross-functional coordination aligned with business priorities and team goals. The ideal candidate is detail-oriented, responsive, and knowledgeable in customer service best practices, ERP/order management tools, customer-facing platforms, and performance measures.
Requirements
- High school diploma or equivalent required
- Prior experience in customer service, administrative coordination, order management, service operations, or a Customer Care role preferred.
- Familiarity with ERP, CRM, customer-facing platforms, ecommerce, EDI, or order processing interfaces preferred
- Strong verbal and written communication skills, with the ability to provide clear, professional, and customer-focused support.
- Proficiency with Microsoft 365, including Teams, Excel, Word, and PowerPoint
- Strong attention to detail, organizational skills, documentation quality, and data integrity.
- Ability to manage assigned tasks independently while contributing to team success in a fast-paced customer care environment.
Nice To Haves
- associate degree preferred
- bachelor’s degree a plus
- Microsoft Dynamics 365 and JD Edwards experience are a plus.
- Power BI experience is a plus.
Responsibilities
- Respond to inquiries received via email, inbound calls, ecommerce, customer-facing systems, or department email queues by gathering details, researching questions, providing accurate information, and routing requests as needed.
- Maintain professional, customer-focused communication in all interactions to promote consistency, timely follow-up, and a positive Customer Experience.
- Contribute to order management activities, including order entry coordination, open order status updates, shipment tracking, delivery status checks, and related documentation.
- Assist with customer concerns by documenting issues, tracking open items, and escalating complex or urgent matters as directed.
- Provide administrative assistance for Customer Care functions, including follow-up, customer-specific details, records maintenance, and routine service tasks.
- Manage customer files, templates, workflows, and process documentation to help ensure accurate and consistent service.
- Contribute to Customer Experience efforts by identifying recurring issues, communication gaps, service trends, and improvement opportunities.
- Maintain reports, email queue volume, and action items to improve visibility into open requests, service tracking, and timely resolution.
- Coordinate with Customer Care, Sales, Operations, Supply Chain, Quality, Finance, and other internal teams to address customer requests, issue resolution, and team objectives.
- Participate in special projects, audits, process improvements, and Microsoft Dynamics 365 transition activities, as assigned.
- Perform additional duties as assigned, consistent with the nature of the role, department goals, and business requirements.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
