Customer Service Support Specialist - TS/SCI with Polygraph

General Dynamics Information Technology • Chantilly, VA

2d • $107,744 - $143,750 • Onsite

About The Position

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• 5+ years of related experience.
• Strong understanding of LAN/WAN architectures.
• Hands-on experience with VPN technologies, including Cisco VPN and comparable client solutions.
• Demonstrated excellence in customer service and end‑user support.
• System administration experience with both Windows and Linux operating systems.
• Proficiency in troubleshooting hardware, telephony, and video conferencing equipment.
• Skilled in using enterprise ticketing and incident‑management systems.
• TS/SCI with Polygraph security clearance.

Nice To Haves

• Demonstrated adherence to exceptional security practices.
• Experience supporting specialized systems such as FSA3 and FiCE.
• Certification as a Data Transfer Officer.
• Certification as a Krypto Handling Technician.
• Training or experience supporting special “Back Room” operational requirements.
• Advanced training in FSA3 and FiCE architectures, including associated troubleshooting procedures.

Responsibilities

• Diagnose and resolve network issues.
• Deliver technical support across diverse systems and environments.
• Deploy, configure, and validate hardware and software components.
• Support and maintain Windows OS environments.
• Support and maintain Linux OS environments.
• Handle Restricted Handling (RH) data.
• Support specialized systems such as FSA3 and FiCE.
• Act as a Data Transfer Officer.
• Act as a Krypto Handling Technician.
• Support special “Back Room” operational requirements.
• Troubleshoot FSA3 and FiCE architectures.

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Paid vacation and holidays
• Variety of medical plan options, some with Health Savings Accounts
• Dental plan options
• Vision plan
• Ability to contribute both pre and post-tax dollars to 401(k) plan up to the IRS annual limits and receive a company match
• Full flex work weeks where possible
• Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits
• Life insurance
• Accidental death and dismemberment insurance
• Personal accident insurance
• Critical illness insurance
• Business travel and accident insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level