Customer Service Support Representative- Full Time- 1st Shift

Labcorp•Tulsa, OK

1d•Onsite

About The Position

Labcorp is seeking a Customer Service Support Representative to join our team in Tulsa, OK. Work Schedule: Full Time Mon-Fri, 8:30 - 5:00pm. At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.

Requirements

High School Diploma or GED equivalent
1 years’ or more of experience in a customer service role

Nice To Haves

Current or prior Labcorp experience
Associate’s degree
Bilingual in English and Spanish highly desirable
1 year or more of experience working in a call center environment
1 year or more of experience in the healthcare industry, such as a physician's office, clinic or hospital
Experience with Salesforce.com and/or Laboratory Information Systems
Well-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new applications
Strong verbal and written communication skills and excellent ability to listen and respond
Courteous with strong customer service orientation
Excellent multitasking abilities
Strong flexibility and the ability to manage and adapt to changing priorities quickly

Responsibilities

Act as a liaison between Labcorp, the customer base and patients
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
Speak with customers in a courteous, friendly, and professional manner using protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of the solution
Provide additional customer education and information as needed
Qualify and establish inbound new customers requesting Labcorp's products and services
Work in multiple databases to research complex issues and questions
Notify clients of test results in a timely and accurate manner
Review test forms for accuracy and report any discrepancies
Participate in activities designed to improve customer satisfaction and business performance
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance