Customer Service Representative | 1st Shift

Gehl Food & Beverage•Village of Germantown, WI

2d•$20 - $22

About The Position

Reporting to the Customer Service Manager/Supervisor, the Customer Service Representative serves as the primary liaison between Gehl Foods, Inc. and its customers. This role supports customer inquiries, complaints, and order processing while partnering with Sales and internal teams to ensure timely, accurate service and operational excellence.

Requirements

High School Diploma or equivalent
Minimum of 3 years of customer service experience, preferably in a manufacturing environment
Strong organizational skills with the ability to multitask and manage details effectively
Excellent written, verbal, and interpersonal communication skills
Proven ability to remain composed and professional in high-pressure situations
Strong teamwork skills and the ability to collaborate across departments
Proficiency in Microsoft Office (Word, Outlook, Excel)

Responsibilities

Serve as the first point of contact for customer inquiries via phone and email, assisting with orders, refunds, and exchanges
Troubleshoot and resolve customer complaints while proactively identifying potential issues
Research and resolve invoice deductions and claims
Provide administrative and reporting support to Regional Sales Managers, including data entry, correspondence, and collections support
Maintain accurate customer and broker records and generate reports to manage assigned accounts and territories
Build and maintain strong relationships with brokers and sales territories to support product availability and inventory needs
Ensure all shipments are delivered on time and in full, coordinating carrier appointments and buyer communication
Maintain strong product knowledge to effectively answer questions and resolve issues
Collaborate with cross-functional teams on projects and workflow support
Ensure compliance with food safety, quality, GMP, and corporate/plant safety standards
Perform other duties as assigned