Representative, Customer Experience (1st Shift) - Remote

APL Logistics • Scottsdale, AZ

3d • Remote

About The Position

The Representative, Customer Experience Supports day-to-day program execution
and improvement. Supports customer requests and related developments in
processes. Raise issues with senior colleagues/ managers where necessary. The
Representative owns and manages the customer account and the liaison between all
business units and customer. Raise issues with senior colleagues/ managers where
necessary. Work collaboratively with other teams and stakeholders, including
external vendors, to meet customer expectations and ensure compliance with
regulatory requirements and company policies.

MAKING THE IMPOSSIBLE, POSSIBLE

APL Logistics provides innovative, global supply-chain solutions across
Automotive, Consumer, Industrial and Retail markets. These solutions include
Order Management, Distribution & Fulfillment, Customs Brokerage and
Transportation products delivered across six regions. We also pioneered the use
of visual data analysis and offer a robust Data Management and Analytics product
suite to help you understand and solve complex problems that span systems and
processes. Our brand was built alongside a culture of deep customer focus and
attention, and we are known for providing flexible solutions to complex
problems.

AT THE HEART OF OUR OFFERING IS A GLOBAL, CROSS-FUNCTIONAL ABILITY TO MANAGE
CUSTOMER ORDERS FROM ORIGIN ALL THE WAY TO FINAL DESTINATION VIA A NETWORK OF
GLOBAL PROFESSIONALS.

Responsibilities

• Supports day-to-day program execution and improvement.
• Supports customer requests and related developments in processes.
• Raise issues with senior colleagues/ managers where necessary.
• The Representative owns and manages the customer account and the liaison between all business units and customer.
• Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory requirements and company policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees