FT Customer Service Support Representative – Order Entry
SIOUX CHIEF MFG CO., INC.•Kansas City, MO
•Onsite
About The Position
Sioux Chief Manufacturing is seeking a Customer Service Support Representative to join their Customer Service team. This role is crucial in delivering an outstanding customer experience by managing order entry and providing support. The company, founded in 1957 and headquartered in Kansas City, Missouri, manufactures innovative solutions for rough plumbing and is proud to be an American manufacturer. They value teamwork, innovation, and employee well-being, offering a supportive environment and opportunities for growth.
Requirements
- Highly organized and detail-oriented.
- A strong communicator who enjoys helping others.
- Comfortable with data entry and computer systems.
- Able to prioritize multiple tasks in a fast-paced environment.
- Positive, dependable, and team-focused.
- Proficient with Microsoft Office.
- High school diploma or equivalent.
Nice To Haves
- Customer service experience or knowledge of customer service principles preferred.
Responsibilities
- Communicate with customers and manufacturer representatives regarding order status and shipping updates.
- Review back-orders and provide estimated ship dates.
- Recommend alternative products when appropriate.
- Process consignment warehouse orders and invoices.
- Manage consignment inventory.
- Coordinate with the Planning team to help keep customer orders moving.
- Prepare international shipping documentation.
- Support the Customer Service team wherever needed.
Benefits
- Competitive pay
- Comprehensive benefits
- 401(k) with company match
- Paid time off and holidays
- Opportunities for growth and advancement
- A supportive team environment where your contributions matter
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
