Customer Service Support Representative, Spanish Speaking (DentaQuest)

Sun Life•Oklahoma City, OK

2d•$35,400 - $45,900•Onsite

About The Position

The Customer Service Support Representative I position interacts with customers to provide and process information in response to general inquiries, concerns, and requests about products and services. The CSSR must project a professional company image and provide superior customer service by corresponding with customers via any of customer contact channels. This role is looking for Spanish speaking candidates and requires the individual to be living in Oregon.

Requirements

High School Diploma or Equivalent.
2 years of experience in a high-volume customer service environment.
Proven professional verbal and written communication skills.
Ability to efficiently operate a computer and knowledge of Microsoft Office applications.
Strong organizational skills and attention to detail.
Ability to work independently and with a team.
Ability to learn quickly and adapt to a fast-paced production environment.
Cooperative, professional and effective interaction skills with co-workers, company staff and visitors.
Critical thinking and problem-solving skills.
Ability to tolerate repetitive work without compromising accuracy and service levels.
Required to attend additional training as requested/deemed necessary.
Must be living in Oregon.
Must be Spanish speaking.

Nice To Haves

Dental terminology knowledge and group health insurance experience a plus.

Responsibilities

Responds to customer inquiries in a courteous and professional manner.
Researches assistance requested and consistently provides accurate information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions.
Thoroughly and completely document all customer interactions.
Educates customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
Provides direction on the usage and benefits of self-service tools.
Assist members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
Appropriately routes inquiries to the necessary departments or individuals when resolution of the inquiry is beyond the span of control of this role.
Meets or exceeds individual, department, and client specific goals.
Understands and adheres to all of DentaQuest’s administrative and contractual policies and procedures.
Contributes to the success of the organization by suggesting ways to improve the service delivery processes.
Other duties as assigned.

Benefits

Generous vacation and sick time
Market-leading paid family, parental and adoption leave
Medical coverage
Company paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
401(k) employer match
Stock purchase options
Employer-funded retirement account
Flexible, inclusive and collaborative work environment that supports career growth