BILINGUAL (English/Spanish) Cust Svc Support Rep--11am-8pm EST - Remote - Patient Customer Service

Labcorp•Burlington, NC

6d•$18 - $21•Remote

About The Position

Labcorp is seeking a Bilingual English/Spanish Customer Service Support Rep - Patient Customer Service within the Revenue Cycle Management Division to join their team. This role involves answering inbound calls, initiating payment plans, and resolving patient inquiries. The company is a global leader in diagnostic testing and drug development solutions, aiming to improve health and lives through informed decision-making.

Requirements

High School Diploma or GED equivalent
Bilingual English and Spanish
1 year or more customer service experience
Professionally fluent in both English and Spanish, with a focus on providing exceptional customer service in Spanish, ensuring clear and effective communication with Spanish-speaking clients.
Attention to detail and focused
Perform successfully in a team environment
Excellent organizational skills
Proficiency navigating multiple computer screens and applications
Alpha-Numeric data entry proficiency
Excellent communication skills
Energetic, passionate customer service
Seek solutions to challenging patient billing issues

Nice To Haves

1 year or more call center experience
1 year or more medical billing, insurance claims, and explanation of benefits (EOB)
1 year or more patient billing

Responsibilities

Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.
Initiate payment plans for patients for outstanding balances.
Routinely utilize multiple resources to resolve patient inquiries while on the phone.
Maintain performance goals.
Become proficient with processes after completing a structured training program.