RCM Cust Svc Support Rep - Remote - Patient Billing (Sourcing)
About The Position
Labcorp is seeking a Customer Service Support Rep - Patient Customer Service within the Revenue Cycle Management Division to join our team. This position will work with external customers and internal personnel to respond to customer inquiries. The Customer Service Support Representative will provide product training and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company. Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for people. With our global scale and deep expertise, you'll do meaningful work, grow your career and make a real impact. Together, we're improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.
Requirements
- High School Diploma or GED equivalent
- 1 year or more customer service experience
- Ability to work and learn in a fast-paced environment
- Attention to detail and focused
- Perform successfully in a team environment
- Excellent organizational skills
- Proficiency navigating multiple computer screens and applications
- Alpha-Numeric data entry proficiency
- Excellent communication skills
- Energetic, passionate customer service
- Seek solutions to challenging patient billing issues
Nice To Haves
- 1 year or more high volume call center experience
- 1 year or more medical billing, insurance claims, and explanation of benefits
- 1 year or more patient billing
Responsibilities
- Answer 80+ inbound calls per day from patients, doctor's office or private insurance carriers.
- Initiate payment plans for patients for outstanding balances.
- Routinely utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals
- Ability to become proficient with processes after completing a structured training program
Benefits
- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
