Customer Service Support Coordinator 1

Philips•Colorado Springs, CO

6d•Onsite

About The Position

Responsible for diligently validating and accurately entering sales orders under general supervision to ensure data quality, completeness, and timely customer delivery, while monitoring order flow, adhering to standard procedures, intervening as needed, generating monthly reports, and supporting requests in line with established protocols. Your role: Reviews, validates, and accurately enters sales order data upon receipt to ensure completeness, data quality, and correct determination of delivery dates. Confirms order details and delivery timelines with customers, ensuring clear communication and high customer satisfaction. Monitors sales order progress end‑to‑end (from creation through delivery and invoicing), intervening as needed to ensure timely and efficient processing. Adheres to standard procedures while generating monthly order reports and supporting related requests such as returns, credits/debits, and delivery assessments in accordance with established protocols.

Requirements

1+ years of experience in related roles.
High School Diploma or Vocational Education.

Nice To Haves

Knowledge in Supply Chain Management, ERP and Order Management systems, CRM tools, data management and analysis, documentation/reporting, and order fulfillment processes.

Responsibilities

Reviews, validates, and accurately enters sales order data upon receipt to ensure completeness, data quality, and correct determination of delivery dates.
Confirms order details and delivery timelines with customers, ensuring clear communication and high customer satisfaction.
Monitors sales order progress end‑to‑end (from creation through delivery and invoicing), intervening as needed to ensure timely and efficient processing.
Adheres to standard procedures while generating monthly order reports and supporting related requests such as returns, credits/debits, and delivery assessments in accordance with established protocols.