Customer Service Support Associate - Bob's Squad

Bob's Discount Furniture•Worcester, MA

1d•Onsite

About The Position

Join Bob’s Discount Furniture as a Customer Service Support Associate and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you’ll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience. Whether you're helping with orders, managing calls, or supporting store teams, you’ll use technology and service skills to represent Bob’s with integrity, enthusiasm, and care. This is a full-time, in-store position with required flexibility to work a retail schedule.

Requirements

Must be at least 18 years old.
Ability to work flexible retail hours.
Strong verbal communication, judgment, and customer service skills.
Basic computer proficiency and willingness to learn new technologies.
Ability to stand and walk on showroom floor.
Ability to sit and perform computer-based work at a desk.
Ability to speak clearly on phone and use standard office equipment.

Nice To Haves

Experience in retail, call centers, or customer service.
Sales or CRM system familiarity.
Experience supporting store operations or fulfillment.

Responsibilities

Assist guests in person, over the phone, and across digital platforms.
Help with orders.
Manage calls.
Support store teams.
Use technology and service skills to represent Bob’s with integrity, enthusiasm, and care.