Customer Service Support Associate

Medcare Equipment Company LLC • Hempfield Township, PA

90d • Onsite

About The Position

The Customer Service Support Specialist has the primary responsibility of handing initial referral contact by assigning all inbound referrals to the appropriate department. They are there to receive incoming faxes and orders and assign all customer orders according to procedure in a timely, efficient, and accurate manner.

Requirements

• High School Diploma or GED.
• Demonstrated PC skills a must.
• Proficient in MS Office with proven data entry experience.
• Strong organizational and time management skills.

Nice To Haves

• Previous experience in healthcare or durable medical equipment preferred.

Responsibilities

• Monitoring incoming orders received via fax or email from referral sources.
• Ensuring all required information is received.
• Opening new customer files and completing required documents before passing on order to the appropriate department/folder.
• Contacting referral source for missing information.
• Entering data into computer and accurately assigning orders to correct department/folder.
• Working time sensitive and critical orders to ensure processed within the designated timeframes.
• Assisting representatives from other departments with tracking or questions related to requested documentation.
• Reworking and reassigning orders when updates or changes are made to customer insurance.
• Performing all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED