Customer Service Support Associate/Runner

Holiday Barn Pet Resorts • Glen Allen, VA

1d • $16 - $18 • Onsite

About The Position

Holiday Barn Pet Resorts provides daily care, play, and integral services for thousands of pets and their families in Richmond. Services include Doggie Day Care, Pet Grooming (baths, pedicures, haircuts, anti-shedding treatments), and professional dog training. All employees work together to uphold the company's mission of "Creating Joy in the lives of pets and their families."

Requirements

• Ability to stand for long periods of time.
• Ability to walk frequently.
• Ability to lift pets up to 30 lbs.
• Thrives on interacting with people and their pets.
• Comfortability in handling pets of all shapes and sizes.
• Strong communication skills: ability to communicate with leaving and in-coming pack members, peers, and leadership.
• Ability to work independently on assigned tasks as well as accept direction on given assignments.
• Shows consistent initiative to complete assignments in a timely manner.
• Desire to further career at Holiday Barn Pet Resorts.
• Ability to lift and push up to 50lbs.
• Ability to bend, stoop, reach, and stretch.
• Ability to move pets within the facility, vehicles, up and down stairs, and in and out of enclosures.

Nice To Haves

• Morning, afternoon, and weekend availability.
• Basic pet industry knowledge.
• Flexibility to work weekends and major holidays.

Responsibilities

• Ensure positive relationships are developed and maintained with pets and their owners.
• Represent Holiday Barn through telephone conversations, face-to-face interactions, on tours, and at pet-related events.
• Interact with customers and be a welcoming presence in the lobby.
• Keep lobbies clean and guide guests to and from lodging areas.
• Organize guest belongings prior to departure to improve check-in/check-out process.
• Assist Customer Experience Associates in giving tours to clients.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed