Customer Service Representative / Customer Support Associate

Room & Board•Elkridge, MD

22h•$55,000 - $60,000•Onsite

About The Position

Join our team where customer service goes beyond mere order taking. We seek candidates who excel in providing personalized, high-touch support, ensuring every customer interaction creates a seamless delivery experience for our customers. Discover a career designed to be different! Whether a Room & Board customer is picking up an order, speaking with us by phone, or welcoming us into their home, we take pride in creating a comfortable, seamless experience at every touch point. As a Customer Support Associate at our Elkridge Delivery Center, you are at the heart of that experience. In this dynamic, fast-paced environment, you will coordinate customer pickups and deliveries, balancing customer needs with delivery team efficiencies. Your ability to think quickly, communicate clearly, and adapt in real time ensures every interaction is professional, personalized, and solution-focused.

Requirements

Exceptional communications skills (verbal and written), with a strong sense of urgency and timeliness in follow-up and task completion.
Agility and adaptability, with the ability to shift priorities and respond quickly to changing customer or operational needs.
Strong problem-solving and decision-making skills, navigating challenges independently while keeping the customer experience at the forefront.
Attention to detail and follow-through, ensuring nothing falls through the cracks in a high-volume setting.
Confidence working across multiple systems and tasks simultaneously, while maintaining accuracy and professionalism.
A genuine passion for customer service—you approach every interaction with professionalism, empathy, and respect.
Ability to de-escalate situations and bring calm, clear solutions, building customer trust and loyalty.
A proactive mindset—you anticipate needs, solve issues quickly, and go the extra mile to exceed expectations.
A strong sense of ownership and accountability, seeing tasks through with timely and effective communication.
Comfort in a fast-paced, operational environment where priorities can shift throughout the day.
Proficiency with technology, including Microsoft Office 365, and the ability to learn internal systems for routing, scheduling, and order management.
5+ years of relevant customer service or call center experience.
Ability to provide proof of identity and legal work authorization upon hire.

Responsibilities

Coordinate customer pickups and deliveries, balancing customer needs with delivery team efficiencies.
Ensure every interaction is professional, personalized, and solution-focused.
Work closely with retail and delivery teams to ensure a seamless customer experience.